Refund policy
Return and Refund Policy
nuzqemari — nuzqemari.shop Last updated: October 24, 2026
Wrong item, changed mind, unexpected fit — whatever the reason, returning to nuzqemari is free and the refund is honest. Here is the whole picture.
Before You Read Further
- 30 calendar days from delivery to return anything, at no cost;
- Return postage and restocking fees: we never charge them;
- Refunds appear in 3-7 business days;
- Sales tax, VAT, and customs duties: our bill, not yours.
A Full Month, On the House
From the delivery date, you hold 30 calendar days to request a return. Anything asked for inside that window comes back completely free.
Items That Come Back Freely
- Unused, unworn, and unwashed;
- In original packaging, tags and accessories intact;
- Accompanied by your order number or another proof of purchase.
The Short Exceptions List
- Gift cards;
- Goods marked "Final Sale" or "Clearance";
- Custom or personalized pieces;
- Items damaged through misuse after delivery.
Your Return, Mapped Out
- Write to us first. Email with your order number and reason.
- Get the confirmation. Within 24-48 hours we verify eligibility and send prepaid return instructions with a label.
- Pack and send. Secure the item and hand it to the carrier.
- Breathe easy. Your refund starts at the carrier's first scan — warehouse arrival does not gate your money.
One Small Wait
Please ship nothing before our reply arrives. Parcels sent unarranged cannot be tied to an order and may forfeit their refund.
All About the Money
Typical Arrival
Approved refunds return to your original payment method, generally within 3-7 business days; a few banks post a touch slower.
The Tax Question, Settled
Sales tax, VAT, and customs duties — on buying, returning, or refunding — never reach nuzqemari customers. We pay them all.
Past a Week, Still Nothing?
- Look over your bank or card statement once more;
- Ask your bank if the credit is pending;
- Email and we will start the chase.
Two Other Roads
Swapping Directly
For a new size or color, order fresh and return the original — quickest — or ask for a direct exchange, arranged free once your return is approved.
When the Box Disappoints
Damaged, faulty, or wrong inside? Photo plus order number within 7 days of delivery, then your call: free replacement or full refund. Usually nothing travels back.
Stopping a Shipment
Cancel any time before the carrier collects for a complete refund. After dispatch, the 30-day window above covers you.
And That's Everything
— answered by people, not auto-replies.